What is your return policy?
If you receive your order and you have ordered the incorrect item, items may be returned up to thirty (30) days after the date of purchase for a full refund of the cost of the part. Items returned after 30 days are eligible for an exchange only. Items more than 60 days after the date of purchase are non-refundable / non-exchangeable.
- We will not refund shipping costs for any order.
- A full refund will be issued on eligible orders, as long as the item has not been marked, marred, or modified in any way. We will not accept scope mounts back if they have ring or Loctite marks on them.
- Returned items do not have to be in the original packaging, but all parts of the item must be returned in order for a refund to be processed. If an item is returned and has components missing, your refund will be adjusted accordingly.
- Refunds will be issued within 3-5 business days after we receive the return, and will be processed via the method of payment that was utilized for the original purchase.
Can I exchange the item that I purchased?
If you receive your order and the incorrect item has been sent due to an error on our part, we will email a FedEx return label and once the item has been scanned by FedEx, notifying us that the incorrect item is being returned, we will send out the correct part. Please contact EGW at (215) 538-1012 and have your online order ID or invoice number ready when you call. If you ordered the incorrect part and you wish to exchange it within 60 days of the date of purchase, you will need to send the item into our office with a copy of your invoice and the part number for the part that you wish to make the exchange for. Once the item has been received by our office, we are happy to exchange the item for you. Please contact us by telephone at (215) 538-1012 if you are unsure which part you will need. You will be responsible for all shipping costs associated with the exchange.
Send returns to:
Attn: Returns
52 Belmont Ave
Quakertown, PA 18951
Exchanges:
If you have not already purchased the new product that you need, please send a check for $8.50 to cover the cost of return shipping. If you have already purchased the new product, you can disregard this request.
Please use the RMA Form below to send our product back for a return or exchange.